Welcome to Mr Resin Driveway! These Terms and Conditions outline the rules and guidelines for using our services. By accessing or using our website and services, you agree to comply with these terms. Please read them carefully.
1. Services Provided
Mr Resin Driveway specialises in resin driveways, resin bound driveways, resin patios, and related installation services. Our offerings include consultation, supply, and installation of resin surfaces tailored to your specifications. All services are performed by our trained professionals, ensuring high-quality results.
2. Booking and Payment
To book our services, you must provide accurate information about your project. A free home consultation is available upon request. A deposit may be required to secure your booking, with the balance due upon completion of the installation. Payment methods accepted include credit/debit cards and bank transfers. For further options, you may contact our team.
3. Quotations
We offer free, personalised quotes based on the details provided during the consultation. The final quotation is subject to change if the project scope or specifications are altered. Any changes to the initial quote will be communicated and agreed upon before proceeding.
4. Installation and Scheduling
Our team will schedule your installation at a time convenient for you. We strive to adhere to agreed timelines, but unforeseen circumstances may cause delays. We will notify you promptly if any changes to the schedule are necessary.
5. Quality Assurance and Guarantee
All our installations are covered by a 15-year guarantee, reflecting our commitment to quality and durability. The guarantee covers defects in materials and workmanship but does not apply to damage caused by external factors, neglect, or improper maintenance.
6. Customer Responsibilities
To facilitate a smooth installation process, customers are required to:
- Ensure the site is clear and accessible.
- Provide accurate information about the project area.
- Make timely payments as per the agreed schedule.
7. Maintenance and Care
We recommend regular maintenance of your resin driveway or resin patio to ensure longevity. This includes cleaning with appropriate materials and addressing any issues promptly. Detailed care instructions will be provided post-installation.
8. Liability
Mr Resin Driveway is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the cost of the services provided. We do not accept responsibility for damages resulting from customer neglect or misuse.
9. Cancellation and Refunds
Customers may cancel their booking up to 48 hours before the scheduled start of the installation for a full refund of any deposit paid. Cancellations made within 48 hours will incur a cancellation fee. Refunds will be processed according to our refund policy and applicable terms.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services signifies acceptance of the updated terms.